Over the past 12 hours we have monitored our systems.
As a result we know that there is data missing for user properties updated on Sunday 27 June UTC and are currently restoring the user property data from that period. This only affects segmentation as it relates to sending newsletters. It does NOT affect content.
User property updates made **before** ~00:00 Sunday 27 June are complete and accurate. User property updates made **since** ~14:00 UTC Sunday 27 June are also complete and accurate.
If you update user properties regularly (e.g. daily) then this is likely to have minimal or no impact on your newsletters. If you imported specific data on Sunday 27 June UTC and are using it for segmentation in a newsletter then this data will not yet be available. If you have any concerns we recommend you hold off scheduling newsletters and/or reach out to us. We're happy to discuss options via firstname.lastname@example.org
This update may take 24 hours or more. We will leave this incident up until the import is complete.
**Important:** Workflows use a different system for loading user properties and all user property filters are complete and accurate in Workflow processing. This only impacts user properties updated on Sunday 27 June for use in segmentation for newsletters.
Thanks again for your patience.