Monitoring - Email processing has been consistent and stable since our previous update but we are continuing to monitor closely, we will also be scheduling related maintenance this Saturday 19th October (see: https://status.getvero.com/incidents/hc9ytgz3fw55).
Oct 15, 22:45 AEDT
Update - We have made a series of updates to email processing over the past 48 hours and have been monitoring their impact. There are further improvements planned in the coming days and we will continue to keep you updated.

If you have any questions about your account please email support@getvero.com and our on call team will be able to assist
Oct 12, 09:23 AEDT
Update - We have made headway on this issue today.

At approximately 05:15 UTC we conducted some emergency maintenance to help resolve this incident. This resulted in a short period of unexpected downtime on our API. Between 05:15 and 05:40 UTC our API returned 502 or 504 errors.

If you use our Javascript, retry API requests or use Segment.com to send Vero data, all requests should be automatically retried and processed.

If you have any questions please email us at support@getvero.com.

We will provide further updates regarding the overall incident once we have gathered more data.
Oct 10, 17:14 AEDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 20:14 AEDT
Identified - We're currently experiencing periodic and ongoing delays in processing:

• Behavioral emails.
• Behavioral, Transactional and Workflow emails utilising the "send relative to variable" functionality.

Note that these delays are not constant, they are intermittent.

We have been seeing this issue on-and-off over the past two and a half weeks, and have been working to determine the root cause (or causes). This issue has now crossed our internal thresholds based on its reoccurrence and affect on customers – as such we are escalating this and raising a formal incident for communication.

Our team is actively working to resolve this. If you have questions or want to discuss potential or observed impact on your account please email us at support@getvero.com.

We will provide more details as they become available.
Oct 9, 18:23 AEDT
API ? Operational
90 days ago
99.97 % uptime
Today
Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Triggered email processing ? Operational
90 days ago
100.0 % uptime
Today
Transactional emails Operational
90 days ago
100.0 % uptime
Today
Behavioral emails Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Segment calculation speeds ? Operational
90 days ago
100.0 % uptime
Today
Reports data availability ? Operational
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Operational
Web UI-based features ? Degraded Performance
General UI access and speed ? Operational
Logs page activity ? Degraded Performance
CSV Imports and Exports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - Just a reminder about upcoming maintenance we have scheduled in for tomorrow - we’ll continue to provide updates throughout the maintenance period.

Please contact us at support@getvero.com if you have any concerns.
Oct 18, 22:24 AEDT
Scheduled - We will be performing system upgrades on some of our databases, commencing Saturday 19 October at 11:00 UTC (Sat 4am PDT / 7am EDT, Sun 12pm BST / 1pm CEST / 10pm AEDT).

The aim of this maintenance is to improve our systems performance and reliability, we anticipate the upgrades will take *up to one hour* to complete.

During the maintenance period there will be interruptions across services. Specifically, there will be:
• Delays to automated emails and newsletters.
• No access to the web interface and activity logs.

We want to confirm that there will be *no data loss* and we will continue to collect data tracked via our API throughout the maintenance period. This data will be processed as soon as the maintenance is complete.

We regret any inconvenience caused and, if the above prevents you from proceeding with a campaign, please email us at support@getvero.com.

We'll provide updates throughout the maintenance period and notify everyone when services have fully resumed.
Oct 15, 22:55 AEDT
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
Resolved - This incident has been resolved.
Oct 16, 05:07 AEDT
Investigating - We are currently experiencing intermittent issues processing API requests which our team is investigating with priority. This has resulted in small delays that we are monitoring closely. Please email support@getvero.com if you have any questions regarding your account.
Oct 16, 04:20 AEDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.