Sep 18, 15:28 AEST
We were able to work through the backlog very quickly and can now confirm that both API and email processing is real time. We want to clarify that no API calls were lost at all during this outage but processing was delayed.
As mentioned we'll be following up with a more detailed post-mortem once we are able to gather more information from our service provider. Please don't hesitate to email firstname.lastname@example.org
or message via our #verocommunity Slack channel if you have any questions at all about your account.
Sep 18, 05:42 AEST
We can confirm that Vero is now operational again.
We are currently working through the API and email processing backlogs. These should be back to real time in around 20 minutes. We can also confirm that no API calls were lost during this time.
This failure was a result of an error in response to routine maintenance on the hardware behind one of our primary data stores by a service provider.
We are confident there will be no lingering issues and we will provide a post mortem once we have collected some further information.
Sorry for the inconvenience caused. If you have any questions at all, please email us via email@example.com
Sep 18, 05:23 AEST
We are continuing to investigate this issue.
Sep 18, 04:50 AEST
We are currently experiencing a major outage affecting all available services and are investigating the root cause with urgency. We will be posting further updates as soon as we have more information. Please email firstname.lastname@example.org
if you have any questions regarding your account and apologies for the inconvenience.
Sep 18, 04:47 AEST