All Systems Operational
API ? Operational
90 days ago
99.97 % uptime
Today
Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Triggered email processing ? Operational
90 days ago
100.0 % uptime
Today
Transactional emails Operational
90 days ago
100.0 % uptime
Today
Behavioral emails Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Segment calculation speeds ? Operational
90 days ago
100.0 % uptime
Today
Reports data availability ? Operational
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Operational
Web UI-based features ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - Sendgrid have been able to quickly resolve the issue 🎉.

All content (including non-roman characters) should now be rendering as expected.
Nov 7, 14:26 AEDT
Identified - Based on testing we have conducted, Sendgrid appears to be incorrectly encoding non-roman characters in outgoing emails.

This is resulting in end users receiving content that replaces the non-roman characters with random encoded characters.

This will only affect Vero customers who use Sendgrid accounts to deliver their emails. We have raised these examples with Sendgrid and will keep you updated. Please refer to this post for more publicly available information: https://news.ycombinator.com/item?id=21453178

We wanted to make you aware of this occurrence. If you want to discuss options such as switching to an internal Vero email provider, please email us at support@getvero.com.
Nov 6, 14:19 AEDT
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.