Identified - Over the past several days we have observed a degradation in the calculation time of segments that rely on "tags" conditions. We are investigating this with priority to return processing to typical speeds.

Segments are still calculating but will take longer to process.

This has no impact on triggered campaigns in any way however Newsletters relying on these segments may queue later than normal.

If you have questions please email us via support@getvero.com.
Jun 19, 12:02 AEST
API ? Operational
90 days ago
99.95 % uptime
Today
Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Triggered email processing ? Operational
90 days ago
99.96 % uptime
Today
Transactional emails Operational
90 days ago
99.94 % uptime
Today
Behavioral emails Operational
90 days ago
99.94 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Segment calculation speeds ? Operational
90 days ago
99.98 % uptime
Today
Reports data availability ? Degraded Performance
Reports data availability (Vero default and Mailgun integrations) ? Degraded Performance
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Degraded Performance
Web UI-based features ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019
Completed - The scheduled maintenance has been completed.
Jun 10, 18:40 AEST
Verifying - We're currently verifying the results of the maintenance tasks.
Jun 10, 10:22 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 10:01 AEST
Scheduled - We will be performing a series of important maintenance tasks across some of our databases.

The aim of this maintenance is to improve our systems performance and will also help prevent future recurrence of an incident earlier this week that resulted in delays in segment calculation.

This maintenance work will not delay any email sends or impact system performance, however there may be some intermittent delays for events or user properties tracked or imported during the maintenance period being made available for inclusion in segment calculations.

If you have any questions or concerns, please email us at support@getvero.com.
Jun 7, 15:23 AEST
Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.