All Systems Operational
API   ? Operational
90 days ago
99.97 % uptime
Today
Email Processing Operational
90 days ago
99.95 % uptime
Today
Transactional emails   Operational
90 days ago
99.94 % uptime
Today
Behavioral emails   Operational
90 days ago
99.94 % uptime
Today
Newsletter emails   Operational
90 days ago
99.97 % uptime
Today
Web Interface Operational
Email reports and statistics   ? Operational
Activity logs   ? Operational
Backend Processing Operational
Imports and Exports   ? Operational
Segment calcluation   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
Past Incidents
Sep 20, 2018

No incidents reported today.

Sep 19, 2018

No incidents reported.

Sep 18, 2018
Postmortem - Read details
Sep 18, 15:28 AEST
Resolved - We were able to work through the backlog very quickly and can now confirm that both API and email processing is real time. We want to clarify that no API calls were lost at all during this outage but processing was delayed.

As mentioned we'll be following up with a more detailed post-mortem once we are able to gather more information from our service provider. Please don't hesitate to email support@getvero.com or message via our #verocommunity Slack channel if you have any questions at all about your account.
Sep 18, 05:42 AEST
Monitoring - We can confirm that Vero is now operational again.

We are currently working through the API and email processing backlogs. These should be back to real time in around 20 minutes. We can also confirm that no API calls were lost during this time.

This failure was a result of an error in response to routine maintenance on the hardware behind one of our primary data stores by a service provider.

We are confident there will be no lingering issues and we will provide a post mortem once we have collected some further information.

Sorry for the inconvenience caused. If you have any questions at all, please email us via support@getvero.com.
Sep 18, 05:23 AEST
Update - We are continuing to investigate this issue.
Sep 18, 04:50 AEST
Investigating - We are currently experiencing a major outage affecting all available services and are investigating the root cause with urgency. We will be posting further updates as soon as we have more information. Please email support@getvero.com if you have any questions regarding your account and apologies for the inconvenience.
Sep 18, 04:47 AEST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - Everything is back to normal now. Sorry for the inconvenience caused!
Sep 6, 22:57 AEST
Identified - We have identified a UI bug preventing customers from refreshing segments at this time. If you select "Refresh" via the segment drop down, the segment "Edit" page or the segments "Index" page, Vero will not successfully kick off the refresh.

Segments are still refreshing for automated and newsletter sends.

We are working on resolving this promptly and will keep you posted. Sorry for the inconvenience caused.
Sep 6, 18:16 AEST