Update - All has been processing as expected for several hours and we're now confident the issue is resolved. We'll follow up shortly with a full post-mortem.
May 18, 17:02 AEST
Monitoring - All services are now operational and we are working to process a backlog of requests.

It's possible we will still experience some intermittent delays over the next 24 hours, as we continue to solve the root cause. Until then we'll keep components marked as degraded.

Our support team will be reaching out to customers whose newsletters have been affected.

Please email support@getvero.com if you have any questions regarding your account.

May 17, 16:12 AEST
Investigating - We are currently seeing a degradation in performance which has predominantly affected automated email processing. Further impacted systems that have seen intermittent delays are calculating segments, processing newsletters as well as the campaign statistics, logs and webhooks that result from sending emails.

Our team has been working to mitigate these issues and we will provide further updates shortly - we will ofcourse write a full post-mortem once all is resolved. Please don't hesitate to contact support@getvero.com if you have any questions.

May 17, 09:03 AEST
Vero Workflows: Ingestion API ? Operational
90 days ago
100.0 % uptime
Today
Vero Workflows: Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Vero Workflows: Automated email processing ? Operational
90 days ago
100.0 % uptime
Today
Transactional emails Operational
90 days ago
100.0 % uptime
Today
Behavioral emails Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Vero Workflows: Segment calculation ? Operational
90 days ago
100.0 % uptime
Today
Vero Workflows: Reports data availability ? Operational
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Operational
Vero Workflows: UI ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Vero Newsletters: Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Vero Newsletters: Reports data availability ? Operational
90 days ago
100.0 % uptime
Today
Vero Newsletters: UI ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

Unresolved incident: Degraded performance across Vero platform.

May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.