All Systems Operational
API   ? Operational
90 days ago
99.83 % uptime
Today
Email Processing Operational
90 days ago
99.97 % uptime
Today
Transactional emails   Operational
90 days ago
99.97 % uptime
Today
Behavioral emails   Operational
90 days ago
99.97 % uptime
Today
Newsletter emails   Operational
90 days ago
99.97 % uptime
Today
Web Interface Operational
Email reports and statistics   ? Operational
Activity logs   ? Operational
Backend Processing Operational
Imports and Exports   ? Operational
Segment calcluation   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - Confirming (as of 15-Nov-2018 00:00 UTC) this incident has been resolved for 7 hours as per the earlier status updates. The API has been processing requests without disruption since that time, so we'll close out this incident and continue to monitor.

If you have any questions or concerns please contact us at support@getvero.com
Nov 15, 03:55 AEDT
Identified - We have deployed a patch to our web servers that has resulted in a dramatic decrease in error rates. Your retried requests (as well as new requests) should now successfully be accepted and processed. Our team is continuing to monitor for lingering issues. Please email support@getvero.com if you have any concerns about your API requests.
Nov 15, 03:51 AEDT
Update - We are continuing to investigate this issue.
Nov 15, 03:48 AEDT
Update - At 14:05 UTC we began to observe elevated errors rates on our API. As an immediately response to this we scaled up the capacity of our servers in an attempt to resolve the issue. Unfortunately the errors have persisted and we are continuing to investigate the root cause. We we will providing updates at frequently as possible however if you have any concerns about your account please email support@getvero.com.
Nov 15, 03:11 AEDT
Investigating - We are currently investigating this issue.
Nov 15, 02:29 AEDT
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - This incident has been resolved.
Nov 13, 22:02 AEDT
Investigating - We are seeing slight delays in processing automated emails.

This should resolve within the next 10 minutes.

Thanks.
Nov 13, 21:48 AEDT
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - Our systems have been operating as normal over the past week in relation to the changes made as part of our data migration. We are comfortable and are going to resolve this issue.

Thanks and if you have any remaining questions please email us at support@getvero.com.
Nov 9, 12:04 AEDT
Update - All aspects of Vero are currently operating as normal except for the detailed "Trigger Logs" attached to individual "event" log items (when you select "View Data" next to an event). These are still delayed, and will likely be so until tomorrow. This does not affect any email processing in any way, but does affect what is visible in the Vero UI.

Whilst Logs and Customer Profiles have been up to date and real time for the majority of the last 18 hours, we have decided not to close this issue yet as we have observed some small instances where Logs have fallen slightly behind.

We will leave this issue open until we're completely comfortable everything is running smoothly for another 24 hours. However, at this time, there should be no issues affecting your usage of Vero outside of the "Trigger Log" delays mentioned above.

If you have questions, would like to confirm any details, or notice any issues, please email us at support@getvero.com.
Oct 29, 23:12 AEDT
Update - We have now caught up on all backlogs related to email processing. All emails are now processing in real time as normal.

We are now focusing on processing the backlog of other Vero components. This means the following sections of Vero's UI are not yet realtime:

• Logs
• Detailed email history (the reasons automated emails did or did not go out, within the Logs view)
• Customer profiles (event tracking)
• Detailed email reports

We will post a final status message when every component of Vero is processing as normal. This will likely take several more hours.

Thanks and have a great weekend all.
Oct 29, 04:12 AEDT
Update - We have now caught up on all backlogs related to email processing. All emails are now processing in real time as normal.

We have now re-enabled processing updates for other components of Vero. This means the following sections of Vero's UI are not yet real-time:
• Logs
• Detailed email history (the reasons automated emails did or did not go out, within the Logs view)
• Customer profiles (event tracking)
• Detailed email reports

We will post a final status message when these remaining components of Vero are processing as normal. This will likely take several more hours.

Thanks and have a great weekend all.
Oct 28, 22:44 AEDT
Update - Our maintenance has completed without issue.

We have not yet caught up on the backlog of emails that accumulated throughout the maintenance window. Catching up has taken longer than anticipated.

We will post a message to confirm when all emails have been processed and Workflows, Behavioural, Transactional and Newsletter campaigns are operating as normal. Until this time there will be some delays in processing these campaigns. We apologise for the inconvenience caused.

We have temporarily disabled updates to the Logs and Customer Profiles sections of the Vero UI to help process the above backlog faster. Outside of these two functions, access to the UI should be operating as normal at this time.

If you have any questions please email us at support@getvero.com. We will continue to post updates here, and aim to mark this maintenance as "Completed" shortly.
Oct 28, 20:07 AEDT
Update - Our scheduled maintenance has concluded, we are however still experiencing some processing delays and are continuing to monitor system performance.
Oct 28, 17:56 AEDT
Verifying - We are currently verifying results of the maintenance work, we will provide another update as soon as it has completed.
Oct 28, 16:03 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:00 AEDT
Update - Just a reminder about upcoming maintenance we have scheduled in for tomorrow - we’ll continue to provide updates throughout the maintenance period.

Please contact us at support@getvero.com if you have any concerns.
Oct 27, 08:56 AEDT
Scheduled - We will be performing system upgrades on some of our databases, commencing Sunday 28 October at 01:00 UTC (Sat 6pm PDT / 9pm EDT, Sun 1am GMT / 2am CET / 12pm AEDT)

The aim of this maintenance is to improve our systems performance and reliability. This maintenance involves several changes and will be run in stages. We anticipate the full series of upgrades will take between 2 and 4 hours to complete.

There will be degraded performance across services during the maintenance period including:
• Delays to automated emails and newsletters
• Delays in updates to the web interface and activity logs

We will continue to collect data tracked via our API during the maintenance window.

We regret any inconvenience caused, if the above prevents you from proceeding with a campaign, please email us at support@getvero.com. We'll keep providing updates throughout the maintenance period and notify everyone when services have returned to normal.
Oct 23, 00:11 AEDT
Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - We are now closing this incident as processing has returned to normal.

Thanks again for your patience. If you have any questions, please email us at support@getvero.com.
Nov 7, 23:41 AEDT
Update - We have made solid progress.

Emails continue to send as normal and the Logs page and email statistics across the UI are catching up now.

We will post an update once they are complete at which point we will close this issue out.

Thanks for your patience as we process this backlog.
Nov 7, 21:35 AEDT
Monitoring - Over the past three hours we have been experiencing delays in processing some of our core processes.

We have had reduced capacity in processing all emails, including Workflows, Transactional, Behavioural and Newsletter campaigns. As a result, we have reduced processing speed on core UI components including:

• Logs
• Customers
• Statistics on all campaigns

We identified the issue and pushed a fix and have been monitoring for the past hour. We anticipate the backlog of all queues to have caught up in the next 1 - 1.5 hours.

At this time, all emails are now sending as normal.

Apologies we did not post this earlier – we did not know we could post two status incidents at the same time.

If you have any questions, please email support@getvero.com.
Nov 7, 18:35 AEDT
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.