Monitoring - Tag segments have been calculating as per normal over the last two weeks.

Based on our investigation into these earlier issues we are close to releasing an update which should see improvements on tag-based conditions of 100x or more.

We will leave this issue open until these updates are smoothly released.
Jul 10, 15:02 AEST
Identified - Over the past several days we have observed a degradation in the calculation time of segments that rely on "tags" conditions. We are investigating this with priority to return processing to typical speeds.

Segments are still calculating but will take longer to process.

This has no impact on triggered campaigns in any way however Newsletters relying on these segments may queue later than normal.

If you have questions please email us via support@getvero.com.
Jun 19, 12:02 AEST
API ? Operational
90 days ago
99.96 % uptime
Today
Newsletter processing ? Operational
90 days ago
100.0 % uptime
Today
Triggered email processing ? Operational
90 days ago
99.96 % uptime
Today
Transactional emails Operational
90 days ago
99.94 % uptime
Today
Behavioral emails Operational
90 days ago
99.94 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Segment calculation speeds ? Operational
90 days ago
99.99 % uptime
Today
Reports data availability ? Degraded Performance
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Degraded Performance
Web UI-based features ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 20, 2019

No incidents reported today.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 09:58 AEST
Monitoring - Customer logs and search results in the UI are now operating as expected. We will continue to monitor these for the next 12 hours. If you experience any issues searching for customer profiles or viewing user activity please contact support@getvero.com immediately.
Jul 11, 05:02 AEST
Investigating - We're currently experiencing intermittent issues loading customer logs and search results in the UI. This does not affect segmentation, sends or API processing in any way but may affect the your ability to view customer details in the web application. If you have any urgent requests, please email support@getvero.com and we will assist.
Jul 11, 03:39 AEST
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.