All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Newsletter processing ? Operational
90 days ago
99.97 % uptime
Today
Triggered email processing ? Operational
90 days ago
100.0 % uptime
Today
Transactional emails Operational
90 days ago
100.0 % uptime
Today
Behavioral emails Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Segment calculation speeds ? Operational
90 days ago
99.97 % uptime
Today
Reports data availability ? Operational
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Operational
Web UI-based features ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020
Resolved - This incident has been resolved.
Mar 17, 15:28 AEDT
Update - Newsletters are sending as normal. We are continuing to monitor segment calculations and will resolve this incident when segments are operating as normal.
Mar 5, 11:48 AEDT
Monitoring - Our provider has identified the root cause and the underlying system is now operating as normal again.

We are restoring services to normal and monitoring.
Mar 5, 11:22 AEDT
Identified - We are currently experiencing issues calculating segments and sending newsletters.

This is a result of issues with our primary segmentation data store. We are working with the service provider responsible for this service to understand the root cause.

We will provide further updates as soon as they become available.

Note that automated messages (Workflows, Behavioural and Transactional campaigns) and data collection (updating user properties and tracking events) remain **unaffected** and are **operating as normal**.
Mar 5, 10:40 AEDT
Mar 16, 2020

No incidents reported.