Monitoring - We are currently monitoring the system performance and are still working on resolving issues with delayed/missing statistics as quickly as possible.
Dec 13, 18:04 AEDT
Identified - We are currently increasing capacity to address this issue.
Dec 13, 17:35 AEDT
Investigating - We are currently investigating delays in updating statistics for campaigns sending via Mandrill and Sendgrid. Emails are sending on time and we are attempting to resolve this issue with delayed statistics as quickly as possible.
If you have any questions about your campaigns please don't hesitate to contact support@getvero.com
Dec 13, 17:21 AEDT
API   ? Operational
90 days ago
99.83 % uptime
Today
Email Processing Operational
90 days ago
99.97 % uptime
Today
Transactional emails   Operational
90 days ago
99.97 % uptime
Today
Behavioral emails   Operational
90 days ago
99.97 % uptime
Today
Newsletter emails   Operational
90 days ago
99.97 % uptime
Today
Web Interface Degraded Performance
Email reports and statistics   ? Degraded Performance
Activity logs   ? Operational
Backend Processing Operational
Imports and Exports   ? Operational
Segment calcluation   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Times
Fetching
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - This issue is now resolved, however we'll continue to monitor system performance.
Dec 5, 23:16 AEDT
Update - All API calls and transactional emails are processing in real time. The relevant backlogs caught up around 30 minutes ago.

We are still processing a small backlog for behavioural emails, which should be fully processed in around 10 or 15 minutes.
Dec 5, 22:41 AEDT
Monitoring - Our API continues to operate in a stable condition. We are monitoring the situation but believe this issue has been resolved.

We estimate the backlog accumulated during the last 20 minutes will be fully processed within approximately 10 minutes.
Dec 5, 21:58 AEDT
Identified - We have identified the issue and are now processing the backlog, we will post an update once we have an ETA on real time processing.
Dec 5, 21:44 AEDT
Investigating - We are have observed increasing API error rates and are investigating with priority. If you have any questions about your account please email support@getvero.com.
Dec 5, 20:39 AEDT
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.