Segment processing delays

Incident Report for Vero

Resolved

This incident has been resolved.

Posted Feb 11, 2019 - 10:15 UTC

Monitoring

We were able to roll-back the recent update and isolate the issue causing processing delays. Segments are now processing in realtime for all customers. Please email support@getvero.com if you have any questions regarding your account.

Posted Jan 29, 2019 - 20:08 UTC

Investigating

We are currently aware of delays in processing segments for some customers.

This relates to a recent change we have made that ensures each customers' segments are refreshed safely in parallel.

We are investigating the cause now.

Posted Jan 29, 2019 - 10:42 UTC

This incident affected: Vero 1.0: Segment calculation.