We were able to roll-back the recent update and isolate the issue causing processing delays. Segments are now processing in realtime for all customers. Please email firstname.lastname@example.org if you have any questions regarding your account.
Posted 3 months ago. Jan 30, 2019 - 07:08 AEDT
We are currently aware of delays in processing segments for some customers.
This relates to a recent change we have made that ensures each customers' segments are refreshed safely in parallel.
We are investigating the cause now.
Posted 3 months ago. Jan 29, 2019 - 21:42 AEDT
This incident affected: Backend Processing (Segment calcluation).