All maintenance tasks have been completed. Our API and background processing infrastructure is functioning normally.
There is still a small backlog of tasks from the maintenance period which should processed within the next 30 minutes.
Posted Sep 13, 2026 - 21:08 UTC
Update
Our API is now accepting requests successfully. We're still working to bring back our background processing infrastructure, so there will be a delay in processing the API data (profile updates, event tracking, etc) as well as message delivery.
Posted Sep 13, 2026 - 20:48 UTC
Verifying
The data store has been upgraded. We're now working to bring back all impacted services.
Posted Sep 13, 2026 - 20:32 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 13, 2026 - 20:01 UTC
Scheduled
We will be performing a version upgrade on one of our core data stores, commencing Sunday 13 September at 20:00 UTC (Sun 1pm PDT / 4pm EDT / 9pm BST / 10pm CEST, Mon 6am AEST). The aim of this maintenance is to improve system performance, reliability and security. We anticipate the maintenance will take approximately 30–45 minutes.
This system backs our API and the majority of our background processing, so there will be disruption across services during the maintenance period.
The Vero API will be unavailable while the upgrade is in progress. Requests made during this time will fail with a 5xx error and will not be processed, so API clients should retry any failed requests once maintenance is complete. Background processing, including event and data processing, workflows and email sending, will be paused during the upgrade and will resume and catch up once it is complete.
Existing data stored in Vero will not be affected, and messages already queued before the maintenance window will be delivered once maintenance is complete.
Posted Sep 11, 2026 - 04:00 UTC
This scheduled maintenance affected: Vero 1.0: Reports data availability (Reports data availability (Vero default and Mailgun integrations), Reports data availability (Sendgrid and other non-Mailgun integrations)), Vero 1.0: UI (General UI access and speed, Logs page activity, CSV Imports and Exports), Campaigns API, MCP Server, Vero 1.0: Ingestion API, Vero 1.0: Segment calculation, Vero 1.0: Newsletter processing, Vero 2.0: UI, Vero 2.0: Imports, Vero 2.0: Newsletter processing, Vero 2.0: Reports data availability, Outgoing webhooks, Open and Click Tracking, and Vero 1.0: Automated email processing (Transactional emails, Workflows, Behavioral emails).