At 17:32 UTC yesterday (29th April) we observed degrading performance in processing emails and updated the email status component whilst investigating.
We identified an increasing number of errors related to an associated database, which we modified and rebooted. We were able to quickly regain access to the affected database and begin processing the backlog of emails by 18:20 UTC.
Email processing and statistics were delayed for a total 48 minutes and are now processing real time. All API processing and segment queries remained realtime throughout and were not affected.
If you have any questions about your account please contact email@example.com