Delay in updating statistics for campaigns sending via Mandrill and Sendgrid

Incident Report for Vero

Resolved

This incident has been resolved.

Posted Oct 19, 2017 - 08:40 AEDT

Monitoring

The issue has been resolved for the past 18 hours. We are currently conducting a review of all related emails sent during this period to ensure statistics are now up to date.

Posted Oct 18, 2017 - 19:50 AEDT

Investigating

We have identified an issue receiving webhooks from Mandrill and Sendgrid leading to a delay in updating related campaign statistics. Emails are sending on time (as expected) and once resolved all delayed statistics will be updated as quickly as possible.
If you have any questions about your campaigns please don't hesitate to contact support@getvero.com

Posted Oct 18, 2017 - 05:27 AEDT