High priority database upgrades (Sun 28 Oct 2018 01:00 UTC)
Scheduled Maintenance Report for Vero
Completed
Our systems have been operating as normal over the past week in relation to the changes made as part of our data migration. We are comfortable and are going to resolve this issue.

Thanks and if you have any remaining questions please email us at support@getvero.com.
Posted 11 months ago. Nov 09, 2018 - 12:04 AEDT
Update
All aspects of Vero are currently operating as normal except for the detailed "Trigger Logs" attached to individual "event" log items (when you select "View Data" next to an event). These are still delayed, and will likely be so until tomorrow. This does not affect any email processing in any way, but does affect what is visible in the Vero UI.

Whilst Logs and Customer Profiles have been up to date and real time for the majority of the last 18 hours, we have decided not to close this issue yet as we have observed some small instances where Logs have fallen slightly behind.

We will leave this issue open until we're completely comfortable everything is running smoothly for another 24 hours. However, at this time, there should be no issues affecting your usage of Vero outside of the "Trigger Log" delays mentioned above.

If you have questions, would like to confirm any details, or notice any issues, please email us at support@getvero.com.
Posted 11 months ago. Oct 29, 2018 - 23:12 AEDT
Update
We have now caught up on all backlogs related to email processing. All emails are now processing in real time as normal.

We are now focusing on processing the backlog of other Vero components. This means the following sections of Vero's UI are not yet realtime:

• Logs
• Detailed email history (the reasons automated emails did or did not go out, within the Logs view)
• Customer profiles (event tracking)
• Detailed email reports

We will post a final status message when every component of Vero is processing as normal. This will likely take several more hours.

Thanks and have a great weekend all.
Posted 11 months ago. Oct 29, 2018 - 04:12 AEDT
Update
We have now caught up on all backlogs related to email processing. All emails are now processing in real time as normal.

We have now re-enabled processing updates for other components of Vero. This means the following sections of Vero's UI are not yet real-time:
• Logs
• Detailed email history (the reasons automated emails did or did not go out, within the Logs view)
• Customer profiles (event tracking)
• Detailed email reports

We will post a final status message when these remaining components of Vero are processing as normal. This will likely take several more hours.

Thanks and have a great weekend all.
Posted 11 months ago. Oct 28, 2018 - 22:44 AEDT
Update
Our maintenance has completed without issue.

We have not yet caught up on the backlog of emails that accumulated throughout the maintenance window. Catching up has taken longer than anticipated.

We will post a message to confirm when all emails have been processed and Workflows, Behavioural, Transactional and Newsletter campaigns are operating as normal. Until this time there will be some delays in processing these campaigns. We apologise for the inconvenience caused.

We have temporarily disabled updates to the Logs and Customer Profiles sections of the Vero UI to help process the above backlog faster. Outside of these two functions, access to the UI should be operating as normal at this time.

If you have any questions please email us at support@getvero.com. We will continue to post updates here, and aim to mark this maintenance as "Completed" shortly.
Posted 11 months ago. Oct 28, 2018 - 20:07 AEDT
Update
Our scheduled maintenance has concluded, we are however still experiencing some processing delays and are continuing to monitor system performance.
Posted 11 months ago. Oct 28, 2018 - 17:56 AEDT
Verifying
We are currently verifying results of the maintenance work, we will provide another update as soon as it has completed.
Posted 11 months ago. Oct 28, 2018 - 16:03 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 months ago. Oct 28, 2018 - 12:00 AEDT
Update
Just a reminder about upcoming maintenance we have scheduled in for tomorrow - we’ll continue to provide updates throughout the maintenance period.

Please contact us at support@getvero.com if you have any concerns.
Posted 11 months ago. Oct 27, 2018 - 08:56 AEDT
Scheduled
We will be performing system upgrades on some of our databases, commencing Sunday 28 October at 01:00 UTC (Sat 6pm PDT / 9pm EDT, Sun 1am GMT / 2am CET / 12pm AEDT)

The aim of this maintenance is to improve our systems performance and reliability. This maintenance involves several changes and will be run in stages. We anticipate the full series of upgrades will take between 2 and 4 hours to complete.

There will be degraded performance across services during the maintenance period including:
• Delays to automated emails and newsletters
• Delays in updates to the web interface and activity logs

We will continue to collect data tracked via our API during the maintenance window.

We regret any inconvenience caused, if the above prevents you from proceeding with a campaign, please email us at support@getvero.com. We'll keep providing updates throughout the maintenance period and notify everyone when services have returned to normal.
Posted 11 months ago. Oct 23, 2018 - 00:11 AEDT
This scheduled maintenance affected: Reports data availability (Reports data availability (Vero default and Mailgun integrations)), Triggered email processing (Transactional emails, Behavioral emails), Newsletter processing, Segment calculation speeds, and Web UI-based features (Logs page activity, CSV Imports and Exports).