Event and email processing delays

Incident Report for Vero

Resolved

This incident has been resolved, we are continuing to monitor for further issues.

Posted Dec 07, 2021 - 22:01 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2021 - 21:29 AEDT

Identified

The issue has been identified and a fix is being implemented

Posted Dec 07, 2021 - 21:20 AEDT

Investigating

We are currently seeing delays in event and email processing and we're investigating.

No events or emails have been lost.

Posted Dec 07, 2021 - 21:11 AEDT

This incident affected: Vero Cloud: Automated email processing (Transactional emails, Behavioral emails, Workflows) and Vero Cloud: Newsletter processing, Vero Connect: Newsletter processing.