Delays in automated email processing

Incident Report for Vero

Resolved

This incident has been resolved.

Posted Jun 20, 2024 - 23:05 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2024 - 21:43 AEST

Update

We are still investigating. We apologise for the delay. We will provide further updates as soon as we can.

Posted Jun 20, 2024 - 19:49 AEST

Investigating

We're investigating reports of delays processing API events and triggering automated campaigns.

Posted Jun 20, 2024 - 19:08 AEST

This incident affected: Vero 1.0: Ingestion API, Vero 1.0: Reports data availability (Reports data availability (Vero default and Mailgun integrations), Reports data availability (Sendgrid and other non-Mailgun integrations)), and Vero 1.0: Automated email processing (Transactional emails, Behavioral emails, Workflows).