Degradation in "tags"-based segment calculation times
Incident Report for Vero
Tag segments have been calculating as per normal over the last two weeks.

Based on our investigation into these earlier issues we are close to releasing an update which should see improvements on tag-based conditions of 100x or more.

We will leave this issue open until these updates are smoothly released.
Posted 10 days ago. Jul 10, 2019 - 15:02 AEST
Over the past several days we have observed a degradation in the calculation time of segments that rely on "tags" conditions. We are investigating this with priority to return processing to typical speeds.

Segments are still calculating but will take longer to process.

This has no impact on triggered campaigns in any way however Newsletters relying on these segments may queue later than normal.

If you have questions please email us via
Posted about 1 month ago. Jun 19, 2019 - 12:02 AEST
This incident affects: Segment calculation speeds.