Intermittent issues with Customer Search and Logs

Incident Report for Vero

Resolved

This incident has been resolved.

Posted Jul 11, 2019 - 09:58 AEST

Monitoring

Customer logs and search results in the UI are now operating as expected. We will continue to monitor these for the next 12 hours. If you experience any issues searching for customer profiles or viewing user activity please contact support@getvero.com immediately.

Posted Jul 11, 2019 - 05:02 AEST

Investigating

We're currently experiencing intermittent issues loading customer logs and search results in the UI. This does not affect segmentation, sends or API processing in any way but may affect the your ability to view customer details in the web application. If you have any urgent requests, please email support@getvero.com and we will assist.

Posted Jul 11, 2019 - 03:39 AEST

This incident affected: Vero Cloud: UI (Logs page activity).