We're currently experiencing periodic and ongoing delays in processing:
• Behavioral emails.
• Behavioral, Transactional and Workflow emails utilising the "send relative to variable" functionality.
Note that these delays are not constant, they are intermittent.
We have been seeing this issue on-and-off over the past two and a half weeks, and have been working to determine the root cause (or causes). This issue has now crossed our internal thresholds based on its reoccurrence and affect on customers – as such we are escalating this and raising a formal incident for communication.
Our team is actively working to resolve this. If you have questions or want to discuss potential or observed impact on your account please email us at email@example.com
We will provide more details as they become available.