Delays in segment and newsletter calculations

Incident Report for Vero

Resolved

This incident has been resolved.

Posted Sep 01, 2019 - 03:48 AEST

Monitoring

The team has identified and resolved the performance degradation affecting our segments and newsletter processing. We are seeing calculation time are returning to normal, but the team will continue to monitor. Please don't hesitate to contact support@getvero.com if you have any questions.

Posted Sep 01, 2019 - 03:15 AEST

Investigating

We are currently experiencing delays in calculating/refreshing segments and processing newsletters. We're working to return calculation times to normal as soon as possible and ensure your newsletters send at their scheduled time. Please don't hesitate to contact support@getvero.com if you have any questions.

Posted Sep 01, 2019 - 02:06 AEST

This incident affected: Vero Cloud: Newsletter processing and Vero Cloud: Segment calculation.