Monitoring - We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0.
On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to:
1. Missing report data for some campaigns.
2. Emails sent to previously-unsubscribed users.
We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users *are* being correctly respected.
Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses.
We understand the impact of this bug and apologise for the inconvenience caused. Please email via support@getvero.com with any questions.
Mar 20, 2025 - 01:50 AEDT
On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to:
1. Missing report data for some campaigns.
2. Emails sent to previously-unsubscribed users.
We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users *are* being correctly respected.
Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses.
We understand the impact of this bug and apologise for the inconvenience caused. Please email via support@getvero.com with any questions.
Mar 20, 2025 - 01:50 AEDT
Vero 1.0: Ingestion API
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Operational
Vero 1.0: UI
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Operational
General UI access and speed
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Operational
Logs page activity
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Operational
CSV Imports and Exports
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Operational
Vero 1.0: Segment calculation
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Operational
Vero 1.0: Newsletter processing
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Operational
Vero 1.0: Automated email processing
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Operational
Transactional emails
Operational
Workflows
Operational
Behavioral emails
Operational
Vero 1.0: Reports data availability
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Operational
Reports data availability (Vero default and Mailgun integrations)
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Operational
Reports data availability (Sendgrid and other non-Mailgun integrations)
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Operational
Vero 2.0: UI
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Operational
Vero 2.0: Imports
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Operational
Vero 2.0: Newsletter processing
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Operational
Vero 2.0: Reports data availability
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Degraded Performance
Outgoing webhooks
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.