All Systems Operational

Uptime over the past 90 days. View historical uptime.
Vero 1.0: Ingestion API ? Operational
90 days ago
99.97 % uptime
Today
Vero 1.0: UI ? Operational
General UI access and speed ? Operational
Logs page activity ? Operational
CSV Imports and Exports ? Operational
Vero 1.0: Segment calculation ? Operational
90 days ago
99.99 % uptime
Today
Vero 1.0: Newsletter processing ? Operational
90 days ago
99.84 % uptime
Today
Vero 1.0: Automated email processing ? Operational
90 days ago
99.85 % uptime
Today
Transactional emails Operational
90 days ago
99.85 % uptime
Today
Workflows Operational
90 days ago
99.85 % uptime
Today
Behavioral emails Operational
90 days ago
99.85 % uptime
Today
Vero 1.0: Reports data availability ? Operational
Reports data availability (Vero default and Mailgun integrations) ? Operational
Reports data availability (Sendgrid and other non-Mailgun integrations) ? Operational
Vero 2.0: UI ? Operational
90 days ago
99.99 % uptime
Today
Vero 2.0: Imports ? Operational
90 days ago
99.97 % uptime
Today
Vero 2.0: Newsletter processing ? Operational
90 days ago
99.84 % uptime
Today
Vero 2.0: Reports data availability ? Operational
90 days ago
100.0 % uptime
Today
Outgoing webhooks ? Operational
90 days ago
100.0 % uptime
Today
Open and Click Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2025

No incidents reported today.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025
Delays in API and message processing
Resolved - Everything is operating as normal at this time and has been for the last couple of hours.
Aug 5, 16:30 UTC
Monitoring - We've made a fix and things are trending back to normal.

We're keeping the status as "Degraded performance" for the time being but are monitoring and will mark as resolved as soon as we can.

Thanks for your patience.
Aug 5, 13:43 UTC
Identified - We are experiencing delays processing API calls and downstream workflows.

We know this is frustrating. We have identified the issue and are working to restore processing as soon as possible.
Aug 5, 12:34 UTC
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025
Delays in API and message processing
Resolved - Note: we are trying a new format for our post-mortems.

*What was the impact*
API processing, workflows (including transactional messages and workflows) and newsletters were intermittently offline for a brief period (15:00-15:30) and then delayed for several hours between 15:00 and 23:30 UTC as we caught up processing.

*What caused the impact*
A datastore used by our queueing system ran out of memory.

*Why'd it happen*
After QA testing, we deployed a configuration change to our queueing system yesterday to improve the way processing API and workflow jobs are balanced between customers.

This change led to unexpected growth in memory in our queueing system, causing it to fail. Whilst we were alerted the memory growth rate was unprecedently large.

*What changes have we made*
- Investigated the cause of the memory growth and patched it.
- Adjusted our alerting on memory growth so we are alerted earlier to give us more time to fix this issue, in the unlikely event it occurs again.

*Any other information*
This particular part of our infrastructure has been frustratingly brittle over the last year or so, due to inefficient data storage. As a result we elected to migrate to a data store better-suited for these workloads (DynamoDB) at the start of 2025. That work is nearing completion. It will improve queue processing by 10x at least, giving us much-needed headroom.

Questions: please email us at support@getvero.com.
Jul 31, 02:43 UTC
Update - The team is continuing to monitor system stability and performance.
Jul 30, 18:25 UTC
Monitoring - The team is continuing to monitor system stability and performance.
Jul 30, 15:32 UTC
Identified - We are currently experiencing delays with our API and message processing systems.

Our team has implemented a temporary fix and performance is improving, but you may still encounter slower response times or failed requests to Vero's Track API. Message delivery across all channels—including workflows and newsletters—is currently delayed.

We're working to fully resolve these issues and will update you as soon as normal service is restored.
Jul 30, 14:57 UTC
Jul 30, 2025
Jul 29, 2025
Vero-managed sending domain outage
Resolved - We are confident this issue has been completely resolved. All emails have been processing as normal since approximately 04:00 UTC 29 July.

We are working with our downstream provider to review what has occurred and improve our resiliency in response to this incident. Please email us with any questions at support@getvero.com.

Thanks for your patience.
Jul 29, 07:35 UTC
Monitoring - Our downstream provider has resolved the issue and the system is operating as normal.

We are now processing the backlog of delayed messages and will mark this issue as resolved once that is complete.

Please email us with any questions via support@getvero.com.
Jul 29, 01:43 UTC
Identified - At approximately 20:45 UTC, we began noticing errors in our mailer service indicating emails were not going out. Shortly afterwards, we were contacted by our upstream email delivery partner indicating they were experiencing infrastructure issues.

This is now impacting **all emails** sent via Vero-managed sending domains and is a major outage. If you send via your own account with an ESP (Sendgrid, Mailjet, etc), you are **not impacted**. SMS and push messages are **not impacted**.

We are in communication with our upstream partner, and they are working to restore service. While we do not yet have a definite timeline, we will update as soon we do. We are working to get this back online as quickly as possible.

We apologise for the inconvenience. We understand how critical email delivery is to your business.
Jul 28, 23:40 UTC
Jul 28, 2025
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

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