- At 0400 UTC this morning, a component of our application experienced an outage. At this time, several users reported experiencing trouble connecting to our web application (app.getvero.com).
We were able to resolve the issues with the infrastructure component in under 30 minutes and our web application returned to a functioning state.
Over the last several hours we have begun to observe degraded performance from this component. As this component is important to the processing of several elements at Vero we are currently seeing this affect two main areas:
1. **Email Logs (app.getvero.com/logs)** are delayed. This is affecting customers' ability to see updates related to email status in realtime in our UI.
2. **Newsletter throughput** is less than normal. We will be monitoring to ensure the send rate does not drop beyond workable levels.
We're currently in discussions with the provider of the infrastructure component that is experiencing degraded performance and we are investigating the root cause. In the meantime we're re-routing processing with an aim to get things back to normal speed.
Note that our API collection and processing remains unaffected and the other components of our UI should be usable as normal.
We're doing everything we can to ensure your experience of Vero is not noticeably affected and we hope to have things operating 100% in the near future.
We'll provide relevant updates here. If you have specific questions, please email us at firstname.lastname@example.org
, our team will be happy to answer them.
Apr 25, 00:48 AEST