Update - We have identified a regression based on our changes over the weekend. We are reviewing this now and have temporarily put the maintenance page whilst we do so.

We apologize for the inconvenience caused.
Aug 17, 04:22 UTC
Update - Maintenance on customer search has been completed. The team will continue to monitor for intermittent issues.
Aug 12, 19:02 UTC
Monitoring - Hi all,

Over the last 24 hours we have seen intermittent issues with the cluster that powers Vero's customer search. This cluster is used to enable our Logs page and the customers search widget, including the search widget used for previews.

This is an update to inform you that:

- Logs are working correctly again.
- Customer search is working, though with degraded performance on partial searches.

We are moving the status of "Activity Logs" back to "Degraded performance" at this time.

We have determined the cause of the intermittent degredation and are now undertaking some unexpected maintenance in the background. We believe this is the best long term decision for your experience at Vero.

During this time the performance on the customer search will be slower in certain scenarios, so here are a few tips to ensure your workflow is as uninterrupted as possible!

1. If you search for any email address that is an exact match, the search should be super fast and will guaranteed return a result if it is in our databases.
2. Searching for partial matches, e.g. `gmail.com` will take longer and may not return complete results from our database whilst the maintenance is ongoing.
3. If you're previewing an email in the browser, a secret trick is to append `?user_id=1234` in the URL. This ID is the URL you get from a customer's profile in Vero, e.g. https://app.getvero.com/customers/THIS-IS-THE-ID

We are anticipating our maintenance to conclude within the next 24 hours. There will be no change to your experience other than results will be complete at that time (as per two above). We will post an update at that time via our status page at status.getvero.com.



CTO, Vero
Aug 11, 05:57 UTC
API ? Operational
Email Processing Operational
Transactional emails Operational
Behavioral emails Operational
Newsletter emails Operational
Web Interface Operational
Email reports and statistics ? Operational
Activity logs ? Operational
Backend Processing Operational
Imports and Exports ? Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Response Times
Past Incidents
Aug 31, 2016

No incidents reported today.

Aug 30, 2016

No incidents reported.

Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Resolved - The platform is currently performing as expected but there were some isolated incidents that the team is investigating.
Aug 25, 19:18 UTC
Investigating - We have received reports that some newsletters are showing 0% sent. The tech team are currently investigating the cause and will work to get these newsletters sent as soon as possible.
Aug 25, 17:55 UTC
Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016
Resolved - This incident has been resolved.
Aug 20, 22:14 UTC
Identified - The cache responsible for reporting segment counts is temporarily offline.

It should be restored within the next 30 minutes. Don't be alarmed if your segments report anomalous numbers during this, we are aware of it and managing it.

We will close this incident as soon as the counts return to normal.
Aug 20, 21:40 UTC
Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.